Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
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List Price: $15.00
Our Price: $10.80
Your Save: $ 4.20 ( 28% )
Availability: Usually ships in 24 hours
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Manufacturer: Ballantine Books
Written By: William Byham, Jeff Cox, Sharyn Materna, Kathy Harper-Shomo
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Binding: Paperback
Dewey Decimal Number: 362.1
EAN: 9780449908853
ISBN: 0449908852
Label: Ballantine Books
Manufacturer: Ballantine Books
Number Of Items: 1
Number Of Pages: 336
Publication Date: 1993-06-29
Publisher: Ballantine Books
Release Date: 1993-06-29
Studio: Ballantine Books
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Editorial Reviews for Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
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"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.
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Consumer reviews:
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Customer Rating: 
Summary: Entertaining and fun to read
Comment: I first read this book years ago for a college management course. I thoroughly enjoyed it! I wish it was a required reading for all managers. I purchased this copy for my daughter who was recently promoted to a management position and knew she would welcome any support. This book teaches the importance of working together as a team and makes the work place one of empowerment and strength. It's a win-win for management and employees.
Customer Rating:
Summary: Zapp your employees
Comment: This book is a work of fiction that tells a story while relaying significant points. It is an 'easy read' but with a powerful message to help build energy in the workplace. I would also recommend Heroz by the same author.
Customer Rating: 
Summary: Did not live up to expectations
Comment: I read this book thinking it would begin to make sense as the chapters unfolded, it did not. It does not add any viable information regarding "empowerment", I have to say it is the worst book I have ever read on this subject. I would not recommend this book to anyone.
Customer Rating:
Summary: Good Read for Managers
Comment: I am a Human Resources Manager. We gave this book to all of the staff managers as a mandatory read. The discussion that took place was great, each manager brought something to the table on how they saw themsevles and real situations in this book. The book is written in such a way that it is an easy read with humor but is still shows the serious side of how we view teamwork. We are now making this book available to all the first line supervisors and support staff.
Customer Rating:
Summary: ZAPP! ROCKS!
Comment: This book is completely transforming my management force. My managers are more employee focused and the results are naturally falling in line. I highly reccommend it.
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